Refund policy

We greatly appreciate your purchase and are committed to ensuring your satisfaction. Since our products are custom-made, we do not accept returns or exchanges unless there is a quality issue. Please review the policy below:

1.Return Conditions

Due to the custom nature of our products, we do not accept returns or exchanges unless there is a defect or quality issue.

Items must be unused and in their original condition and packaging.

If there is a defect, we will assist in resolving the issue by offering a replacement or a refund.

2.Refund Process

Refunds will only be processed if the item has a quality issue and is returned in its original condition.

Once we receive and inspect the returned item, we will issue a refund for the purchase price.

3.Return Process

If you receive a defective or damaged item, please contact us immediately. We will guide you through the return process and provide the necessary instructions.

Please include your order number and contact information when returning the product.

4.Refund Method

Refunds will be issued via the original payment method, or an alternative method can be arranged if necessary.

If you have any questions or need further assistance, please feel free to contact our customer service team.